01
Developers
Protect settlements, improve purchaser confidence and reduce post-completion risk with a structured handover and customer-care operating layer.
Touchpoint by New Wave Synergy™Construction doesn’t end at Practical Completion
Touchpoint gives New Wave Synergy’s post-completion team one place to run the work that usually gets split across inboxes, site notes and spreadsheets: inspections, defects, purchaser updates, key handover and readiness.
It is practical support first, technology second, built for the people carrying a project from construction into settlement, occupation and operations.
Designed for live handover work: site inspections, defect close-out, purchaser communication and asset information that teams can actually use.
PeopleOn-site post-completion support
ProcessStructured handover workflows
TechnologyField-ready asset information
AU + NZWhere we operate
01Who we help
One platform Five stakeholders
Touchpoint is built for every party involved in the post-completion journey, from Practical Completion through to occupation, operations and long-term asset performance.
02
Builders
Coordinate defects, inspections, key handover and close-out obligations without losing accountability across emails and spreadsheets.
03
Asset owners
Receive complete documentation, clear governance and operationally ready assets instead of a late-stage information dump.
04
Facilities managers
Access manuals, warranties, compliance records and asset information through a searchable, field-ready source of truth.
05
Purchasers and end users
Move into a new home, workplace or asset with clearer communication, fewer surprises and a more supported handover experience.
02The problem
Practical Completion is not the end of the project
The most sensitive phase often begins after construction is technically complete: purchaser communications, inspections, defects, key handover, document transfer and operational readiness. When those pieces are managed in different places, the work becomes reactive, expensive and hard to govern.
Purchasers are left chasing answers
After Practical Completion, updates, inspection outcomes, defect status and handover information often sit across email chains, spreadsheets and individual inboxes. The customer experience depends on who remembers what.
Defects become a governance problem
Unresolved items, unclear ownership and fragmented reporting create unnecessary friction between developers, builders, purchasers and facilities teams exactly when confidence should be increasing.
Handover information arrives too late
Manuals, warranties, certificates, as-builts and asset registers are often delivered as a document dump, not as usable information that operations teams can trust from day one.
03The solution
Touchpoint keeps the handover phase under control
It combines New Wave Synergy’s hands-on post-completion delivery support with a shared system for inspections, defects, handover tasks, documents and operational readiness.
The work still happens with people on site and in the project team. Touchpoint makes that work visible, easier to coordinate and easier to hand across when the building moves into occupation.
“The project changes hands
The intelligence should not”
People-led close-out support
New Wave Synergy supports the practical work after completion: site walks, purchaser inspections, defect follow-up, handover planning and readiness checks.
Clear communication between parties
Developers, builders, purchasers, asset owners and facilities teams can work from the same view instead of chasing status across meetings, inboxes and spreadsheets.
Governance built into the process
Every inspection, update, handover item and asset record can be tracked with ownership, timing, evidence and reporting context.
NFC tap
QR scan
Physical inspections · Handover workflows · Operational readiness04How it works
From completion to occupancy, without losing the thread
Touchpoint follows the handover work as it actually happens: planning, site activity, purchaser updates, key handover, asset records and the move into operations.
Practical CompletionOccupancyOperations
01
Prepare
Agree the handover plan, communication rhythm, inspection approach and readiness checks before the pressure builds.
02
Coordinate
Keep purchaser questions, inspection bookings, defects and stakeholder actions moving through one working record.
03
Transition
Manage key handover, outstanding items, documents and final readiness steps as the building moves into occupancy.
04
Operate
Give asset owners and facilities teams the records, warranties and asset information they need from day one.
05
Improve
Use the close-out record to see where delays, defects and information gaps are recurring across projects.
05Support model
People do the work Touchpoint keeps it visible
New Wave Synergy still leads the practical work: inspections, purchaser communication, defect follow-up, document control and readiness checks. Touchpoint keeps the record clear so nothing is lost between site, project teams and operations.
Close-out
Handover management
Helps the project team keep settlement strategy, handover risks, reporting and purchaser tracking in one clear view.
- Settlement strategies
- Risk registers
- Reporting dashboards
- Purchaser tracking
Purchasers
Customer experience
Gives purchaser liaison, communication plans, information sessions and customer care a clearer rhythm after completion.
- Communication plans
- Information sessions
- Direct communications
- Customer portals
On site
Inspections & handover
Keeps purchaser inspections, valuation inspections, key handover, defect reporting and occupation readiness visible.
- Purchaser inspections
- Valuation inspections
- Key handover
- Occupation readiness
Records
Asset information
Keeps manuals, warranties, certificates, as-builts, commissioning records and asset registers structured and accessible.
- Manuals & warranties
- Certificates
- As-builts
- Commissioning records
Field data
Digital asset intelligence
Links physical assets to useful records through QR codes, NFC tags, searchable information, audit logs and lifecycle data.
- QR codes
- NFC tags
- Searchable records
- Audit logs
Readiness
Operational readiness
Helps readiness assessments, FM transition planning, building information packs and governance reporting happen before operations begin.
- Readiness assessments
- FM transition
- Building info packs
- Governance reporting
People on site · Clear records · Field-ready information · Governance from day one
06Workflows
What happens on site, captured properly
Touchpoint supports the practical work that happens after Practical Completion: inspections, defects, purchaser updates, key handover and operational readiness. The work stays human; the record becomes clearer.
On site
Physical inspection
Site walks, purchaser inspections and valuation inspections are captured as proper project records, not scattered notes and follow-up emails.
- 1Walk the asset or lot on site
- 2Capture findings, photos and status
- 3Assign ownership and next action
- 4Report progress without rebuilding the record
Used by · NWS, developers, builders, purchasers
Close-out
Defect close-out
Outstanding defects are easier to govern when each item has evidence, responsibility, timing and a clear path to closure.
- 1Log item with location and evidence
- 2Assign to the right party
- 3Track updates and completion status
- 4Retain a clear audit trail
Used by · Builders, developers, project teams
Purchasers
Purchaser communication
Purchasers and end users receive clearer information during the period when uncertainty can quickly become frustration.
- 1Prepare communication plan
- 2Coordinate updates and responses
- 3Track inspection and handover status
- 4Reduce repeated questions and confusion
Used by · Developers, customer care teams, purchasers
Handover
Key handover
Keys, documents, access requirements and final readiness steps are coordinated as a managed transition, not a last-minute scramble.
- 1Confirm handover readiness
- 2Coordinate keys and documents
- 3Record handover completion
- 4Escalate anything still outstanding
Used by · Developers, owners, purchasers, FM teams
Readiness
Operational readiness
Facilities teams inherit a clearer picture of the asset before operations begin, with documentation and readiness evidence in one place.
- 1Review readiness requirements
- 2Confirm asset information is available
- 3Prepare transition and FM packs
- 4Report readiness gaps early
Used by · Asset owners, FM teams, operators
07Pilot pathway
Trial Touchpoint on a real handover
The 90-day pilot is a supported engagement with New Wave Synergy, not just access to a login. It is designed around a live project, real inspections, live purchaser questions, defect follow-up and the information needed before operations begin.
What the pilot covers
Scope- Physical inspection support
- Handover dashboard
- Customer communications
- Defect close-out tracking
- Key handover coordination
- Digital asset information
- QR & NFC asset tagging
- Operational readiness reporting
Who it supports
People- Developers
- Builders
- Asset owners
- Facilities managers
- Purchasers and end users
What should improve
Outcomes- Clearer purchaser experience
- Faster inspection visibility
- Lower handover risk
- Stronger operational readiness
- Better stakeholder communication
- Clearer post-completion governance
08Impact
Less friction after completion More confidence at handover
The outcome is not another dashboard. It is a cleaner transition from construction into occupation, with fewer gaps for people to chase manually.
01
Fewer handover delays
Project teams can see which inspections, defects, documents and handover actions still need attention before they become settlement or occupation issues.
02
Calmer purchaser communication
Purchasers receive clearer updates and next steps during the stage where silence, uncertainty and repeated follow-ups usually create frustration.
03
Defects that stay visible
Outstanding items keep an owner, evidence trail and status, so they are not buried in site notes, inboxes or spreadsheet versions.
04
A cleaner move into occupation
Keys, inspections, documents, access requirements and readiness checks are coordinated as a managed transition rather than a last-minute rush.
05
Asset information people can use
QR and NFC access help connect physical assets to the right manuals, warranties, certificates and records when people are actually in the field.
06
Evidence for decisions and reporting
Structured records give developers, owners and facilities teams a clearer basis for reporting, escalation and post-completion governance.
09About
Built from real project delivery experience
Touchpoint is a product of New Wave Synergy, a specialist consultancy focused on project delivery and close-out, operational readiness and post-completion performance across Australia and New Zealand.
The platform has been developed from direct experience supporting the teams responsible for taking projects from Practical Completion into occupation and operations.
Tier 1 and Tier 2 contractors
Government projects
Residential developments
Infrastructure projects
Asset owners
Facilities management teams
10+
Years in delivery
AU + NZ
Operating region
Tier 1–2 + Govt
Project exposure
Naomi Mabvurira
CEO & Founder, New Wave Synergy Pty Ltd
10Explore a pilot
Pilot the future of post-completion
Touchpoint is being positioned for pilot deployment across live developments in Australia and New Zealand. For partnership discussions, pilot opportunities or investor conversations, get in touch.