Touchpoint connects physical assets to structured digital data — making manuals, warranties, and lifecycle information instantly accessible at the point of use.
No searching. No disconnected systems. No lost information.
Built from real project delivery and post-completion experience.
Across real estate and infrastructure, asset data doesn’t transfer from delivery into operations. The result is wasted time, poor decisions, defect disputes, and assets that quietly underperform for years after practical completion.
Manuals buried in PDFs. Drawings scattered across platforms. Warranties in email chains. Decisions locked in people’s heads. The data is there — it just can’t be reached.
The asset register doesn’t match what’s on site. Defects aren’t tied to location. Maintenance history lives somewhere else. Nothing connects the digital record to the thing you’re standing in front of.
Practical completion arrives as a zip file with no structure, no usability, and no continuity. Operations teams inherit paper instead of a working system — and maintenance starts blind.
Touchpoint connects physical assets to structured digital data — making manuals, warranties, and lifecycle information instantly accessible at the point of use.
No searching. No disconnected systems. No lost information.
“The tag is the doorway.
The record is the product.”
Every space, system, asset, and component gets one digital record that lives through the full lifecycle — from delivery into operations, and from owner to operator.
Hybrid NFC and QR tags on every object. Tap on newer phones, scan on anything else. The tag is a simple pointer — the record lives in the cloud.
Every scan, note, inspection, and approval is timestamped and attributed. Touchpoint turns convenience software into an accountability layer.
Apply hybrid NFC and QR tags to assets, systems, and spaces during delivery or as a retrofit. The tag is a simple pointer — nothing sensitive lives on it.
Each tag is linked to a structured digital record: documents, inspections, maintenance, history, and audit.
Tap or scan. Opens the Touchpoint web app in the browser. No app install. No login required for public information.
Log maintenance. Upload a photo. Complete an inspection. Every entry is timestamped, attributed, and written to the audit log — right at the point of use.
Touchpoint is built as a physical-to-digital platform, not a tagging tool. Access stays simple. The application layer handles real site workflows. The data layer stays structured and fully audited — so every tap makes the record better.
How users reach a record. Public where it should be, authenticated where it has to be.
What Touchpoint actually does — the workflows that turn taps and scans into structured activity.
The source of truth. Relational, structured, and built to be queried — not a dumping ground.
Works alongside existing tools (Procore, Aconex, CMMS)
· Doesn’t replace them — it connects reality to them
Touchpoint is designed around what actually happens on real projects — maintenance calls, handover hand-offs, commissioning sign-offs, service visits. Every workflow is captured where it happens, in under a minute.
From “there’s an issue” to a structured, assigned, photographed record in seconds — with no typing the location or guessing the asset.
Used by · Supervisors, technicians, clients
Replace the practical-completion document dump with something a facility manager can actually use on day one.
Used by · Developers, operators, FM teams
Structured checklists at the point of use, with evidence attached to the asset itself — not stored in a separate folder someone has to find later.
Used by · Contractors, commissioning agents
Tap an asset and see everything that’s ever happened to it. Log work at source. Real history replaces guesswork.
Used by · Facility managers, field technicians
Touchpoint deploys inside a live project or asset environment with minimal disruption. Phase 1 is QR-first on the web. NFC and deeper workflows follow once the record model is trusted on the ground.
The outcomes that make Touchpoint a system, not a scanner.
Frontline teams move from hours of searching to seconds at the asset. No more asking where the manual is.
Every interaction is captured at source — timestamped, attributed, and tied to the object. Not lost. Not disputed.
One continuous record survives practical completion. The FM team inherits a working system, not a zip file.
“Who logged this?” stops being a question. Every write is auditable, with before-and-after state on key updates.
Touchpoint works alongside Procore, Aconex, and existing CMMS tools. It’s the physical-to-digital bridge they don’t have.
Structured records mean ESG, compliance, and asset-performance reporting is a query — not a forensic rebuild.
Touchpoint is developed by New Wave Synergy — a construction and digital delivery consultancy specialising in project closeout, defects management, and operational readiness. The product is grounded in direct site experience across building and infrastructure projects, not theoretical use cases.
10+
Years in delivery
AU
Based & operating
Bldg. + Infra.
Project exposure
Naomi Mabvurira
Managing Director, New Wave Synergy Pty Ltd
Touchpoint is currently being positioned for pilot deployment across real asset environments. For partnership discussions, pilot opportunities, or investor conversations — get in touch.
